qquu Privacy Policy

1 Introduction

qquu is an online casino and sports betting platform serving players in Bangladesh and other permitted jurisdictions. We are committed to protecting the personal data of all individuals who interact with our platform — whether they are registered account holders, visitors to our website, or individuals who contact our support team.

This Privacy Policy sets out the lawful basis on which we process personal data, the categories of data we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you regarding your personal information. This policy applies to all services offered under the qquu brand, including the website, mobile site, and any associated applications.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to how we handle your account and data.

2 Who We Are

For the purposes of this Privacy Policy, qquu is the data controller responsible for your personal information. As the data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about how we handle your personal data, or if you wish to exercise any of your data rights described in Section 11 of this policy, you may contact our Data Protection team via the channels listed in Section 15.

3 Data We Collect

We collect personal data from you in several ways: directly when you register an account or contact our support team, automatically as you use our platform, and from third parties such as payment processors where necessary to complete transactions. The categories of personal data we collect include:

We do not collect any special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where explicitly required for identity verification and then only to the minimum extent necessary.

4 How We Use Your Data

We use the personal data we collect for the following clearly defined purposes:

• Account management: To create, operate, and maintain your qquu account, including verifying your identity and age (21+ requirement) during registration and KYC processes.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks including Dutch-Bangla Bank, BRAC Bank, and City Bank.
• Service delivery: To provide access to casino games, live dealer tables, slot games, and sports betting markets including BPL cricket, IPL, T20 World Cup, and other events.
• Responsible gaming: To monitor gaming behaviour, identify patterns that may indicate problem gambling, and enforce deposit limits, cooling-off periods, or self-exclusion as required or requested.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Legal compliance: To fulfil obligations under applicable anti-money laundering, counter-terrorism financing, and data protection regulations, and to respond to lawful requests from regulatory or law enforcement authorities.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the functionality and performance of the qquu platform for all players.
• Marketing communications: Where you have given explicit consent, to send you information about promotions, bonuses, and offers relevant to your account. You may withdraw this consent at any time via your account settings or by contacting support.

5 Legal Basis for Processing

Every processing activity carried out by qquu rests on one of the following lawful bases:

• Contractual necessity: Processing required to enter into and fulfil the contract we have with you as a registered player — including account creation, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements (21+ minimum).
• Legitimate interests: Processing carried out to pursue our legitimate interests as a platform operator, including fraud prevention, platform security, and responsible gaming monitoring — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6 Data Sharing

qquu does not sell, rent, or trade your personal data to third parties. We may share your personal data with carefully selected third parties only where strictly necessary and only for the purposes described in this policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners, solely to process deposits and withdrawals on your behalf.
• Game studios and software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers. Data shared is limited to what is technically required to load and operate games within your account session.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and comply with responsible gaming age requirements (21+).
• Fraud detection and security providers: Specialist services used to identify and prevent fraudulent activity, multi-accounting, and automated bot usage on the platform.
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful request from a competent regulatory or law enforcement authority in Bangladesh or another relevant jurisdiction.
• Professional advisers: Lawyers, accountants, auditors, and insurers who provide professional services to qquu, subject to strict confidentiality obligations.

All third parties with whom qquu shares personal data are required to process that data in a manner consistent with this Privacy Policy and to implement appropriate security measures to protect it.

7 International Data Transfers

Some of our third-party service providers — including game studios and technology infrastructure partners — may operate servers outside Bangladesh. Where your personal data is transferred internationally, qquu takes appropriate steps to ensure that such transfers are carried out with adequate safeguards in place, including contractual protections that require the recipient to maintain the same standard of data protection as we apply ourselves.

By using the qquu platform, you acknowledge that your data may be processed in countries outside your country of residence. We will always ensure that appropriate protections are in place before any such transfer occurs.

8 Data Retention

qquu retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active account data: Retained for the full duration of your account relationship with qquu plus a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required for financial record-keeping and audit purposes.
• Customer support communications: Retained for 2 years from the date of the most recent interaction, unless a dispute or investigation requires longer retention.
• Technical and log data: Typically retained for 12 months, unless retained for longer as part of a fraud investigation or security incident review.
• Marketing consent records: Retained until you withdraw consent plus a reasonable period thereafter to evidence your consent history.

When personal data is no longer required and the applicable retention period has expired, it is securely and permanently deleted or anonymised so that it can no longer be attributed to you.

9 Cookies & Tracking Technologies

qquu uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the platform. These cookies enable you to log in, maintain your session, navigate between pages, and access secure areas of your account. These cookies cannot be disabled without impairing platform functionality.
• Performance cookies: Used to collect anonymised data about how players use the platform — for example, which pages are visited most often and whether error messages are encountered. This information helps us improve the platform. No personally identifiable data is collected via performance cookies.
• Functionality cookies: Allow the platform to remember choices you have made (such as your preferred language or display settings) to provide a more personalised experience.
• Fraud prevention cookies: Used to identify suspicious patterns of activity, detect bot usage, and protect the integrity of the platform and your account.

qquu does not use advertising cookies, behavioural tracking cookies, or any cookies that share your browsing data with third-party advertising networks. You may manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies may affect your ability to use the platform.

10 Security Measures

qquu implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS technology.
• Encrypted data storage: Sensitive data including financial information and identity documents is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within qquu is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job functions.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts for an additional layer of login security.
• Security monitoring: Our platform is monitored around the clock for suspicious activity, intrusion attempts, and anomalous behaviour patterns that may indicate a security incident.
• Regular security reviews: qquu conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our infrastructure.

11 Your Data Rights

As a data subject, you hold the following rights in relation to your personal data held by qquu. To exercise any of these rights, please contact us via the channels described in Section 15. We will respond to all valid requests within 30 days at no charge to you.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. For basic account details such as mobile number or address, you may also update these directly through your account dashboard.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that certain data must be retained to comply with legal obligations regardless of an erasure request.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis, unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

qquu will not discriminate against any player for exercising their data rights. Exercising your rights will not affect the availability of our services to you, except where the data in question is strictly necessary for us to provide those services.

12 Minors & Age Policy

qquu is strictly an adults-only platform. Players must be 21 years of age or older to register an account and use our services. We do not knowingly collect personal data from individuals under the age of 21.

All accounts are subject to age verification as part of the KYC process. If we discover or are notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the account, delete the associated data, and return any balance deposited, net of any bonus amounts received. We may report the matter to the appropriate authorities where required by law.

13 Third-Party Links

The qquu platform may contain links to third-party websites or services, for example the official websites of payment providers such as bKash or Nagad, or information pages maintained by game studios. qquu has no control over the content or privacy practices of these external sites and is not responsible for how they collect or process your personal data.

We encourage you to review the privacy policy of any third-party website you visit via a link on the qquu platform before providing any personal information on those sites.

14 Changes to This Policy

qquu reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When we make a material change to this policy, we will notify registered players via email to the address on file or via a prominent notice on the platform prior to the change taking effect.

The effective date displayed at the top of this policy and in the table of contents indicates when the current version came into force. We encourage you to review this policy periodically. Your continued use of the qquu platform after the effective date of any revised policy constitutes your acknowledgement of the changes.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our Data Protection team through any of the following channels:

• Live Chat: Available 24/7 from within your account dashboard. Average first-response time under 2 minutes. This is the fastest way to reach us for urgent data requests.
• Email: support at qquu.io — responses within 4–8 hours. For data rights requests, please include "Privacy Request" in your subject line and provide your registered account email address for verification purposes.
• Availability: Our support team is available around the clock, including Bangladesh public holidays such as Eid, Victory Day (December 16), Independence Day (March 26), and Pohela Boishakh.

For questions relating specifically to responsible gaming tools, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page. For questions about account terms and conditions, please see our Terms & Conditions.